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February 18, 2008

Business Concept Renovation

Despite the difficulty it had in Germany, continues to do well in many other overseas markets like Mexico and India. Two recent articles underscore the retailer's alterations to its US business model in those markets. Regarding Mexico, Wal-Mart plans to open over 200 stores and restaurants this year, an almost 13% increase:

The plans include developing the "Mi Bodega Express" format, chief executive Eduardo Solorzano said. The format will be more of a neighborhood store than a convenience market and said the results of two such existing stores have been encouraging. The 2008 expansion plan also includes 17 Wal-Mart Supercenters, 79 Bodega Aurrera stores and 30 VIPs restaurants. Currently Walmex has 1,023 stores and restaurants. Results in Mexico have been good, with the stock of Walmex up 40% the past two years and earnings have grown 32% over that same time period.

A second story from the Hindustan Times details plans for Wal-Mart's cash-and-carry model in the Punjab:

The Bentonville-based retail giant Wal-Mart has finalised the business model for its cash & carry (wholesale) business in India. The first warehouse (distribution centre), which will be up and running in Ludhiana, Punjab, by this June, will have a format similar to Wal-Mart models in the US. However, the product profile will be different from the US stores. Wal-Mart’s cash & carry business, which is a 50:50 joint venture with the New Delhi-based Bharti group, is meant for large institutional or wholesale buyers and is not for retail sales. German retailing major Metro was the first international giant to set up cash & carry stores in India. Ted P Huffman, director of supply chain and logistics for Bharti Wal-Mart, said, “The distribution centre will be similar to Wal-Mart centres in the US, but it will be smaller.” While centres in the US are spread over 1 million sq ft —two football fields put together—the Indian centre will have a size of 80,000 sq ft. He says high real estate costs are the reason for smaller distribution centres. “We will be stocking grocery items and will not have items like toys and medical supplies, which we do in the US,” Huffman said.

Thus, overseas we are seeing a variety of retail formats: in addition to the super-centers, there are also restaurants; in addition to it's traditional focus on retail sales, we see experimentation with a wholesaler model; instead of going it alone, as in the US, we see a willingess to take on 50-50 joint ventures; instead of football-field size footprints, we see smaller distribution centers; and instead of every SKU under the sun, we see a more targeted selection. Doubtless there are other dimensions along which Wal-Mart's overseas business models diverge from the highly successful one developed in the US. How long until some of the successful overseas experiments are adopted back home in Bentonville? Perhaps not very long.

September 14, 2007

A Visit with Joost CEO

In this video, the CEO of TV-over-the-internet firm Joost explains why TV over the internet is going to work this time. It's worth noting that the founders of Joost have an exceptional track record of success- Skype and Kazaa. Thus, it's no surprise that peer-to-peer technology figures prominently in their plans. Given their past, I wouldn't bet against them...at least not this time.

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May 16, 2007

Wal-Mart's Corporate Identity Crisis

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Although Michael Porter's Five Forces Model is the most well-known of strategic management theories, there is a reason that it is only one of four or five that I teach. That reason is that like all theories, there are issues of importance that it does not address either in part or in full. Point in case is the role of corporate identity, or the lack thereof, in determining firm performance. Whether or not one thinks the role is minimal or substantial, it is clear that this issue does not fall neatly within the purview of Buyers, Suppliers, Barriers to Entry, Substitutes, or Rivalry. One theory that does posit a central role for corporate identity is Gary Hamel's Business Concept Innovation framework, as outlined in Chapter 3 of his most interesting and overlooked book from 2000, Leading the Revolution.

The four major components of BCI are Core Strategy, Strategic Resources, Customer Interface, and Value Network. The Core Strategy is defined as "the essence of how the firm chooses to compete" and its three aspects are:

Mission: the overall objective of the strategy- what the business model is designed to accomplish or deliver.

Product/Market Scope: where the firm does and does not compete, i.e. which customers, geographies, and product segments.

Basis for Differentiation: how the firm competes and, in particular, how it competes differently than its competitors.

Though the words "corporate identity" are not mentioned explicitly, it is clear that these three factors are important, if not central to it. Below is an example from a recent article in The Street.com about the role of corporate identity in explaining how Wal-Mart lost its way:

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June 6, 2006

Doha vs. Dubai

The title of Seth Sherwood's recent New York Times pieces poses an oft-aksed question in the Gulf States: Is Qatar the Next Dubai ? For the author, the answer would seem to be yes.

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